Returns and Exchanges

Looking for information on Vinaya returns & exchanges? Find help for refunds, making exchanges, our return policy, and other related queries.

 

Our Return Policy

We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 60 days from the original shipping date.

 

  • Unless the item is defective, you will be responsible for shipping costs to send the item back to us.
  • Items purchased outside of the United States are not eligible for returns due to customs issues.
  • Your refund will be credited back to the original method of payment used to make the original purchase.
  • Original shipping costs are non-refundable.
  • We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your original payment method to be refunded. We will send you an email once we have completed the refund process.

 

 

How to Make a Return 

  • Please complete our Returns & Exchanges form.
  • Unless your items are damaged or defective, we will send you a pre-paid shipping label to the email address used to place your order (unless otherwise instructed).
    • There will be a $5 label fee for every return under 1lb (and a $10 label fee for any returns over 1lb), and this will be deducted from your refund. 
    • You can also ship your return to us using a trackable method at your own cost. Returns should be shipped to: 

19655 E 35th Dr #100 Aurora, CO 80011, USA

  • Your return will be inspected upon arrival for any damage. Once your return has been accepted, your refund will be processed to your original method of payment in 7-10 business days. 
    • Please note that original shipping costs are non-refundable. 

     

    If you have any questions, feel free to send us a message or give us a call at 1.844.701.3064.